- We will check for phone and e-mail messages regularly and return them within 2 hours, or schedule a return call time expressed to our clients by our staff.
- If we can’t respond to a message personally, we will make sure that someone else familiar with the client’s case or matter returns the call within 24 hours.
- We will check for and acknowledge the receipt of all faxes via email.
- We will let clients know when we will be unavailable. We will give them the contact information of the attorney or staff who can answer their questions in our absence.
- We will make sure that each client has multiple contacts at the firm.
- We will respond to any complaints by fixing them. We will let the client know how the problem was remedied.
Read our other standards.
We will be courteous in the office.
We will be accessible.
We will be empathetic to the needs of our clients.
We will be proactive not reactive.