At Solliday Law we provide empathetic solutions that combine industry and individual insight with legal expertise.
We have a genuine commitment to the highest standards of service based on long term, client relationships. Our members committed to providing advice and solutions derived from a thorough understanding of our clients’ needs.
- We will ask clients about their service preferences before, during, and after each engagement.
- We will learn and use the names of a client’s staff. We will be courteous and respectful on the phone, through written communication, and in person at all times.
- We will encourage clients to contact Susan, our Client Liaison Director, if they are less than perfectly satisfied.
- We will listen more than we talk. We will never give the impression that we are too busy to give a client our complete attention.
- We will visit with each client as a courtesy at least once a year to ask about client satisfaction and to learn more about their business.
- We will keep current with developments in our clients' industries. We will keep track of and congratulate clients on their industry successes.
- We will staff each matter in a way that provides the best value for the service provided.
Read our other standards.
We will be courteous in the office.
We will be accessible.We will be responsive to inquiries.
We will be proactive not reactive.