No lawyer can be available all the time. However, we have an obligation to be accessible and communicate effectively, as well as taking the time to listen as well as talk.
- We will provide clients with our office number, an alternate number, and e-mail addresses.
- When out of the office, we will carry smart phones, iPads, or laptop computers with remote access to firm resources.
- We will answer our own phones. When this is not possible, the client will have a choice of leaving a message via phone mail or talking to a person.
- We will establish and maintain that all attorneys and staff utilize professional communication procedures.
Read our other standards.
We will be courteous in the office.
We will be responsive to inquiries.
We will be empathetic to the needs of our clients.
We will be proactive not reactive.